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CLIENT SERVICE REPRESENTATIVE

The Williamson Group is currently searching for a Client Service Representative for our Group Life and Health Business Unit. This position will support an Account Manager, providing superior client service to a dedicated client block. You will be the primary point of contact between the clients and insurance carriers.

Key Attributes of the successful candidate:

• Strong, demonstrable customer service skills and focus
• Excellent oral and written communication skills in English
• 3+ years of experience in group insurance customer service
• A sound understanding of group insurance is critical, including:
  • Plan administration
  • Benefit policy wording and interpretation
  • Claims process and successful resolution of disputes
  • Amendment processing
• An individual who can be both a self-starter, and work well within a team dynamic
• A working knowledge of collective agreements, employment law and human resources functions is valuable
• Ability to multi-task effectively, including managing time sensitive deadlines in a fast paced environment
• Excellent knowledge of Microsoft Office, including Excel, Word, and PowerPoint.

The Williamson Group is a service-first Benefits Consulting and Financial Services firm composed of experienced and creative professionals committed to delivering excellence through understanding and satisfying client's needs. The Brantford, Ontario based firm of 60 employees is proud to service companies all across Canada, and is considered a top Benefits Consulting organization in Canada. The Williamson Group just celebrated our 30th Anniversary in 2006.

We offer a comprehensive compensation and benefits package, with a focus on Work-Life balance.

Please submit your resume to: nmortimer@williamsongroup.com

We thank you for your interest in The Williamson Group. Only those selected for an interview will be contacted.