Tuesday, April 4, 2017 - 08:59
case study: the williamson group works with asinta to resolve an emergency with speed and sensitivity
We’ve all been in a tight spot, but imagine learning you need a new consultant six months into your benefits year. This is the difficult situation US-based Senior Global Benefits Manager Rachel Frazier found herself facing in 2016.
Benefit Rescue Mission
Canadian Asinta Partner resolves emergency with speed and sensitivity.
A Prickly Situation
One of Rachel’s (non-Asinta) global benefits consultants unfortunately put her in a position where she could not trust the individual to represent her company, or her 50 Canadian employees, with honor. She needed new representation immediately.
A Fortuitous Meeting
It just so happened that earlier in 2016, Rachel met Asinta’s Canadian Partner, Jacquie Fritsch, Global Consultant for The Williamson Group — A Cowan Company. This was during an event Asinta’s United States Partner, Alliant Employee Benefits, hosted in San Francisco. At the time of their first meeting, Rachel was not expecting to change Canadian consultants. But, it was a very good thing Rachel met Jacquie and learned about the value her company and the Asinta Partnership offers. This familiarity gave Rachel the confidence to reach out to Asinta for help just days after she knew a change was in order.
The decision to make a move to a new consulting firm was sudden, with a pressing need for immediate action. After meeting Jacquie Fritsch at the Asinta Conference in San Francisco—face-to-face, as well as through previous discussions—I was more than willing to make that move
—Rachel Frazier, Senior Global Benefits Manager
Putting Out The Fire
Jacquie quickly took charge of the situation to help Rachel get her Canadian benefits program back on track and give her peace of mind. This included terminating the relationship with the other benefits consultancy for Rachel, and reanalyzing and renegotiating policies that had, unfortunately, been neglected. This was accomplished in 10 business days. Rachel adds, “Jacquie and her team were nimble enough to process all the necessary contractual arrangements that made the move swift and comfortable. The relationships developed from the onset have been further solidified by a strong team approach, meticulous attention to detail, and an ability to translate our benefit needs into clear and concise communications, directed to our employees.”
She Took Asinta With Her
Months after this situation was settled, Rachel moved to another Silicon Valley company, and decided to bring the Asinta partnership along with her. Rachel says, “I have been delighted with the decision to work with Jacquie, and will continue to do so in my new role at a new organization.”
Case study provided by our partner Asinta. For more information on Asinta's global solutions, visit their website at asinta.com.